Privacy Policy

Elliott Facilities Management Pty Ltd trading as IFM Sydney
ABN: 95 651 088 792

At IFM Sydney (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone number, postal address)
• Business or strata property address
• Payment information (for invoicing and transaction purposes)
• Service preferences and history
• Website usage data via cookies and analytics tools

2. How We Use Your Information

We use the personal information we collect to:

• Provide and manage our building and property services
• Respond to your enquiries and provide customer support
• Send invoices and process payments
• Improve our website and services through analytics
• Send you service updates, promotions, or newsletters (you can opt out at any time)

3. Data Sharing

We may share your information with trusted third parties to assist us in delivering our services, including:

• IT and website support providers
• Subcontractors and affiliated trades (e.g., electricians or gardeners)

We ensure that these third parties comply with strict confidentiality and data protection requirements. We do not sell or rent your personal information to any third party.

4. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your personal data (subject to legal and contractual obligations)
• Opt out of marketing communications at any time

5. Data Security

We take reasonable steps to protect your personal data, including:

• Use of third-party SaaS providers who use secure servers and encrypted communication
• Restricted access to personal data within our team
• Regular review of data protection practices

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Enhance user experience
• Analyse website traffic
• Improve service offerings

By using our site, you consent to our use of cookies. You can manage cookie settings in your browser.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

8. Contact Us

If you have any questions or concerns about your privacy, or to make a request regarding your data, please contact:

IFM Sydney
Contact — 0481 179 443